Privacy Policy

Effective Date: July 2026

At Aretel, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our cloud telephony, VoIP, SIP Trunk, virtual number, IVR, toll-free, and enterprise communication services.

1. Information We Collect

We may collect the following types of information:

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Billing Information
• IP Address
• Browser & Device Information
• Website Usage Data
• Cookies and Tracking Information
• Call Detail Records (CDRs)
• SIP Account Information
• Voice Traffic Data
• Customer Support Communications

2. How We Use Your Information

• Provide and maintain our communication services.
• Process payments and subscriptions.
• Configure Cloud Telephony and SIP services.
• Respond to customer support requests.
• Improve our products and website.
• Send service updates and notifications.
• Prevent fraud and unauthorized access.
• Comply with legal and regulatory obligations.

3. Cookies

Our website uses cookies to improve your browsing experience, remember user preferences, analyze website traffic, and enhance overall functionality. You may disable cookies through your browser settings; however, some website features may not work properly.

4. Information Sharing

Aretel does not sell, rent, or trade your personal information.

We may share information only with:

• Payment Processing Partners
• Cloud Infrastructure Providers
• Hosting Service Providers
• Government Authorities when legally required
• Trusted Vendors working under confidentiality agreements

5. Data Security

We use industry-standard security measures including SSL encryption, secure servers, firewalls, access control mechanisms, and continuous security monitoring to protect your information.

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of your information.
• Withdraw consent where applicable.
• Restrict data processing.
• Request data portability.

9. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

10. International Data Transfers

If you access our services from outside your country, your information may be transferred and processed in locations where our infrastructure or service providers operate.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.