Terms & Conditions

Effective Date: July 2026

Welcome to Aretel. By accessing our website or using any of our products and services, including Cloud Telephony, SIP Trunk, Virtual Numbers, IVR, Toll-Free Numbers, Bulk SMS, Voice Solutions, and other communication services, you agree to comply with these Terms & Conditions.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy.

2. Services

Aretel provides business communication solutions including but not limited to:

• Cloud Telephony
• SIP Trunk Services
• Virtual Numbers
• Interactive Voice Response (IVR)
• Toll-Free Numbers
• Bulk SMS Services
• Call Center Solutions
• Voice Broadcasting
• Hosted PBX
• API Integrations

Service availability may vary depending on network conditions, government regulations, and technical limitations.

3. User Responsibilities

Users agree to:

• Provide accurate registration information.
• Maintain the confidentiality of account credentials.
• Use the services only for lawful purposes.
• Comply with all applicable telecom regulations.
• Not misuse or attempt unauthorized access to Aretel systems.

4. Prohibited Activities

Users shall not use Aretel services for:

• Spam or unsolicited communications.
• Fraudulent or deceptive activities.
• Illegal telemarketing.
• Harassment or abusive communications.
• Distribution of malicious software.
• Violation of applicable laws or regulations.

5. Payments & Billing

• All invoices must be paid according to the agreed payment terms.
• Late payments may result in suspension or termination of services.
• Prices are subject to applicable taxes.
• Recharge balances and prepaid credits are non-refundable unless required by law.

6. Service Availability

While Aretel strives to maintain high uptime, uninterrupted service cannot be guaranteed. Scheduled maintenance, technical issues, or third-party network failures may temporarily affect service availability.

7. Intellectual Property

All website content, logos, graphics, software, trademarks, and intellectual property belong to Aretel or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

Aretel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including loss of business, revenue, or data.

9. Suspension & Termination

We reserve the right to suspend or terminate any account that violates these Terms & Conditions, engages in illegal activities, or poses a security risk to our network or customers.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Terms

Aretel reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page, and continued use of the services constitutes acceptance of the revised terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.